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Return & Exchange
Return & Exchange
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Every purchase is backed by our 100% satisfaction guarantee. If you're not happy with your purchase, just send it back to us within 14 days from the time you received it. Please keep in mind that refunds are for the cost of the merchandise only and return shipping charges are not refundable. Taxes and duties on international shipments are not refundable.

 

Returns must be post marked within 14 days of the original order date.

--Item(s) being returned must be new, unused and in their original packaging with all accessories.

--Item(s) must be returned to us via a traceable shipping method with a delivery confirmation with all shipping costs pre-paid.

Items will NOT be eligible for a refund if:

--Item was refused upon delivery.

--An incorrect address was provided by the customer.

--Items are not received on time because the wrong shipping method was chosen by the customer.

--Item is marked "Clearance" or "Sale" on the website. Clearance or sale items cannot be returned and are sold as-is. No exceptions.

--Item is specially customized according to customers’ size.

--An order is delayed due to an inclement weather system or any other uncontrollable incident that causes substantial disruptions to the courier's service.

--If the courier has delivered the parcel two times and still nobody signs it, they will just keep the parcel at local post office for only 5 days. During the 5 days if we have written emails to notice client picking up the parcel or contacting with the local post office, consignee still don't arrange the pick up pr call, once the post office return it back to us, we will reject resend and refund as well.

 

Keep in mind that there may be a minimum 15% restocking fee for returned items that fall outside our normal return guidelines, including unauthorized refusal of packages. There is also a minimum 15% restocking fee if more than five of one item is ordered and returned. Our normal return guidelines are as follows:

 

If we shipped you an incorrect item: You have the option of 1) exchanging it for the correct item, or 2) returning it for a full refund. Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back. In many cases, you have 14 days after receiving your order to contact Customer Service and request a return or exchange.

If we shipped you an item in the wrong color: You are eligible for a full refund after Customer Service confirms you received the wrong color. Perceived color differences due to the display settings of your computer monitor are not grounds for a refund.

If your package is lost during shipping: Contact Customer Service to inform us you didn't receive your package. Once we confirm with the courier that your package is lost, we will offer a refund or resend your items.

If we shipped you a defective or damaged item: You are eligible for a full refund or exchange. When requesting your refund, please be ready to provide Customer Service photographs clearly showing the problem with the item and its courier number as soon as possible. If you believe your item was damaged during shipping, Customer Service will need photographs showing the damaged packaging as well as "Proof of Damage" documentation to process your exchanging or refund. Alternatively, you can open the item in front of the delivery person and if you find that it was damaged during shipping, you can reject it. Costumecase will then ship you a new item immediately.

 

Cancellation Policy

--Orders cancelled within 24 hours of payment confirmation* will be eligible for a full refund.

--Orders cancelled 24 to 72 hours after payment confirmation* will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.

--Orders cancelled more than 72 hours after payment confirmation* will be eligible for a partial refund consisting of the full shipping cost.


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